Terms & Conditions

These terms and conditions specify the agreed terms of use for the www.crossweave.com.au website (Website). This agreement is between you, the person accessing and/or using the Website (You) and Crossweave Pty. Limited (Crossweave). 

The Website is owned and operated by Crossweave Pty Ltd. Your access to or use of the Website is subject to your agreement to and compliance with these terms and conditions.  By accessing and/or using the Website, You indicate your acceptance of these terms and conditions.  If you do not accept these terms and conditions, you must stop using the Website immediately.

Crossweave may amend these terms and conditions from time to time (Without any notice), and will publish such amended terms and conditions on the Website.  Your continued use of the Website after such amendment will constitute acceptance of the amended terms and conditions by you.

Crossweave reserves any rights not expressly granted in these terms of use.


Crossweave respects your privacy and will not disclose your personal information to any third party. Any personal information that you submit will be protected in our secure database system.
We use the information that we collect from you to:

• Process your orders
• Manage your account
• Administer this website
• Notify you about enhancement of our services, special offers & newsletters

Crossweave will NEVER share any personal information including name, address, email, phone number or credit card information with other companies or people apart from our shipping partners. You can amend these subscriptions at any time without notice by logging into your account or by emailing us on customer.care@crossweave.com.au



Unless otherwise stated, this Website and its contents are subject to copyright.  The copyright is owned by Crossweave.  You may use, copy and print parts of this Website solely for Your personal, non-commercial use. Except as permitted by the Copyright Act 1968 (Cth), You must not reproduce, distribute, modify, display or publish this Website or any of its contents, without the prior written consent of Crossweave.


The Website contains trademarks that are owned by Crossweave or its affiliates and protected by the law. The use and reproduction of these trademarks is strictly prohibited without the prior written consent of Crossweave's management. 


You agree that your access to, and use of, this Website is subject to these terms and conditions and all applicable laws, and is at your own risk. This Website and its contents are provided to you on "as is" basis. The website may contain errors, faults and inaccuracies and may not be complete and current.  Crossweave makes no representations or warranties of any kind, express or implied as to the operation of this Website or the information, content, materials or products included on this Website, except as otherwise provided under the applicable laws. 


Making a return for a refund or exchange is simple:

  - Get in touch with us within 48 hours of receiving your order at customer.care@crossweave.com.au

  - Request a Return or Exchange ID number by click on "Product Return / Exchange" option under Customer Service area or by send email on above email address (Make sure to quote Order ID).

  - It is advisable to send return items by registered post and keep your proof of postage record. Crossweave under no circumstances will be responsible for goods lost or damaged in transit. We offer free returns if we sent an incorrect order. Customer will be responsible for return postage if they change their mind or have placed an incorrect order. 

Send your return to:
Crossweave Pty Ltd, 100 Trevor Housley Ave, Bungarribee NSW 2767, Australia.

Crossweave accept returns and exchange requests made within seven (7) days from when the order has been received by you. Returns or exchange received after seven (7) days period will not be acceptable. GIFT VOUCHER / CERTIFICATES are non-refundable once purchased.

All return products must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you and you have to pay standard postage charges. Crossweave is not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them.


Discount or promotional coupons/gift vouchers can't be used in conjunction with any other offer or promotion and only one discount can be used per order. It can't be used after an order has been placed. Please note GIFT VOUCHER / CERTIFICATES are non-refundable once purchased.


Where conditions and warranties implied by the applicable laws cannot be excluded, Crossweave limits its liability where and to the extent it is entitled to do so. Otherwise, neither Crossweave, nor its affiliates, directors, officers, employees, agents, contractors, successors or assignees will be liable for any damages whatsoever arising out of, or in any way related to, the use of this Website and any third party websites linked to this Website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages You or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information. 


Crossweave cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release Crossweave entirely of all responsibility for any consequences of its use. 

Links to Third Party Websites 

This Website may contain links to third party websites, which Crossweave does not control. Crossweave is not responsible for the availability of, or any content or material contained in, or obtained through, any such websites.


The prices listed on the Website, which are inclusive of GST, are the prices you will pay at checkout. Crossweave is not responsible for incorrect pricing on third party websites. 

*********** Feel free to contact us on customer.care@crossweave.com.au, if you have any question on above terms and conditions.